Free FAST Shipping - on all orders over $899.00.
Our goal is to provide you with the best customer service and shipping options in North America. That means doing everything possible to process your order and send your shipment, insured, from our door to yours… as fast as possible, and for free. Please note restrictions for delivery to non-standard and rural areas, $25.00 shipping charge for orders under $299.00 and $99.00 shipping charge for orders between $299.00-$899.00.
We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you desire. All shipments, unless specifically denoted, are curbside shipments. All larger shipments require a signature at the time of delivery.
The customer is responsible for all duties and tariffs on Canadian shipments.
We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.
Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only.
We also offer a White Glove Delivery Service on some products. With this shipping option you can have your larger or heavier items set up inside or in your backyard. Please view this link for more information on this service.
This flat rate or free shipping policy applies to products shipped via standard shipping to locations in Canada and the contiguous 48 states. BBQS&GRILLS.COM reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curbside delivery and lift gate service. If special considerations are required for curbside delivery (ex: hard to reach areas such as Martha's Vineyard rooftop condos, cottages, etc.), these special considerations will be an additional fee and are not included in standard shipping. Our Shipping Policy does not apply to items that require you to call for pricing, as these sometimes also require special considerations for delivery.
BBQS&GRILLS.COM is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it. BBQS&GRILLS.COM does not charge shipping on items when shipped to most Canadian and US locations, except for Alaska and Hawaii. Shipments to non-standard delivery areas, Alaska and Hawaii are not eligible for free shipping. All non-standard, Alaska and Hawaii shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on shipments.
Free and Easy Returns for 120 Days
At BBQS&GRILLS.com we want you to shop with confidence. That’s why, for 120 days from the date of delivery, you can always return new, unused, and resalable items in their original packaging for a full refund (minus any shipping and restocking costs we incur).
Please call us at 1-866-987-7204 to obtain our Free & Easy Returns code and let us walk you through our simple returns process.
Of course, if the return is due to our error, we’ll take care of all costs. Or, if your return is due to defect or damage, we will first work with you to get the product repaired. If a repair isn’t possible, we'll replace your item.
Please note: All returns require a "before" picture in the event your product incurs damage on its way back to us. Returns are processed within 7-10 business days of receipt of our original item and we only issue refunds in the same form utilized for payment.
You may cancel or make changes to your order prior to it being shipped from our warehouse. To make any changes, please contact our customer service representatives at firstname.lastname@example.org or call 1-866-987-7204.
For Napoleon products, warranty or manufacturing issues must be addressed directly with Napoleon Grills as per their warranty policy. You can find that best-in-class policy here: (http://www.napoleongrills.com/support/napoleons-product-warranty/).
BBQS&GRILLS.COM does not return or exchange Napoleon products because of warranty/manufacturing defects.
No Fees, No Extra Costs.
You will not need to pay any customs or brokerage fees with your BBQS&GRILLS.COM order. Orders bound for the United States are shipped from the United States. Orders bound for Canada are shipped from Canada.
U.S. orders are not subject to any sales tax. However, if your State deems your purchase to be subject to sales tax, you are responsible for that cost.
If the item is not received and is returned to us, you are responsible for actual shipping and restocking fees incurred by us. We contact you immediately upon receiving the package in the event that you would like to correct shipping information and send to a different address. In that case, shipping is free and subject to our best-in-class service terms above.